Shuvet Hartman
1 year ago
Response from the owner
Thank you for your patronage, we truly appreciate you.1 year ago
Reiko Haru
1 year ago
I love how beautiful my hair turned out! I highly suggest this salon.
Response from the owner
Thank you for choosing us we truly appreciate it. Also, thank you for taking the time to leave a review. 1 year ago
Annie Imadva
1 year ago
Response from the owner
Thank you for your patronage. We truly appreciate it. 1 year ago
Michael Cooper II
1 year ago
We’re in town for just a few days and I needed to find someone last minute to get my Mom together for an event we have tonight. I found this shop online and once I called to check availability, I was met with great courtesy and professionalism. Once we arrived, we met Cherice who was very sweet and the shop had a great atmosphere. Not only does Mom’s hair look great, but she was treated with genuine care. Thank you, Cherice! Highly recommend!
Response from the owner
Thank you for choosing us, we greatly appreciate it. 1 year ago
Diane Ferguson
1 year ago
Chareen was wonderful. Very professional and kind. She made me feel comfortable. She's very serious about the health of my hair. I already made my standing appointment.
Response from the owner
Thank you for choosing us. We greatly appreciate it. 1 year ago
Mo-A'rie N
2 years ago
Got my hair done a little while ago. While I LOVED the finished product, I sat and waited an hour before my stylist got to me. I had just rushed to get to the salon right after my work shift and so that was kind of upsetting. Then once she got started, she started working on someone else's hair first which took even more time. I had been texting her and it seemed like she would be doing just my hair. I ended up there for over 5 hours for a style that only took 2 hours (I was counting). That includes the time that it took her to get to the salon.
So as far as the style itself and the care she took with the style, it was amazing but she needs better time management and to respect her client's time. I really had other things to do as do many women who come to get their hair done. I could have had an event to go to or anything and I ended up being one of the last people still there. I felt taken advantage of because I was quiet I guess.....I didn't appreciate that. I still tipped her but I decided that I'm not doing that anymore if my time is wasted.
Its a shame because the salon is one of the most beautiful that I've seen in a while especially for the neighborhood its in and everyone seems professional enough. I've had this happen before at other salons but this is something that needs to stop. You can lose clients over stuff like that. 3 wasted hours is just too much...
Update:
My second visit was even worse. I'm not usually the person complaining but My hair is a complete mess and I have to go to another salon tomorrow to get it fixed. The braids are obviously uneven....dramatically uneven. Even when I drove the half hour back to the salon to get them re-braided, she might as well not have done anything. The part is crooked and the braids aren't even parallel. I have to say that this is my last visit. I wanted to like this place.
The two images are before and after. They still look bad. I paid too much to have needed to drive all that way TWICE and then to get attitude because I didn't accept THIS mess.
In response to your update... Both photos were taken of your stylist's work. The first time she did it, I had someone take a photo before I undid the bottom half of the braid. I cannot cornrow braid my own hair and especially not the back and the part that was most messed up was the cornrowed part. So there is no way I rebraided a cornrow and I definitely did not rebraid a cornrow with added hair. That is even more impossible for me to do. I wear my hair in ponytails unless I get it done at a salon so I have no way of rebraiding something like that. My after photo looks exactly the same as the before photo and I never touched the hair after she did it the second time. It still looked bad I just went and had someone else do it. In closing, both images are of her work untouched. I can do regular hanging braids but that part wasn't the main issue even though the whole braid looks a mess. The braids were two different sizes so I had tried to rebraid the end of one braid after the first photo was taked. I'm not asking you to punish anyone but like I said this was the most I spent on a style because I ended up having to pay someone $40 to redo the back. So I still paid over $100 even with the discount you gave. I appreciate the partial refund but in the end it wasn't worth it with the extra hassle and driving I had to do as well as time loss. I needed to prepare for a vacation, I hadn't had any sleep, and I went around driving trying to find another salon that would even touch my hair. No one wanted to work on hair that already had product in it. She put so much gel and mousse in it that it was hard and they would have to re-wash it. Not to mention they'd need new braiding hair and would have to repart because the part was obviously a mess too.
So as far as the style itself and the care she took with the style, it was amazing but she needs better time management and to respect her client's time. I really had other things to do as do many women who come to get their hair done. I could have had an event to go to or anything and I ended up being one of the last people still there. I felt taken advantage of because I was quiet I guess.....I didn't appreciate that. I still tipped her but I decided that I'm not doing that anymore if my time is wasted.
Its a shame because the salon is one of the most beautiful that I've seen in a while especially for the neighborhood its in and everyone seems professional enough. I've had this happen before at other salons but this is something that needs to stop. You can lose clients over stuff like that. 3 wasted hours is just too much...
Update:
My second visit was even worse. I'm not usually the person complaining but My hair is a complete mess and I have to go to another salon tomorrow to get it fixed. The braids are obviously uneven....dramatically uneven. Even when I drove the half hour back to the salon to get them re-braided, she might as well not have done anything. The part is crooked and the braids aren't even parallel. I have to say that this is my last visit. I wanted to like this place.
The two images are before and after. They still look bad. I paid too much to have needed to drive all that way TWICE and then to get attitude because I didn't accept THIS mess.
In response to your update... Both photos were taken of your stylist's work. The first time she did it, I had someone take a photo before I undid the bottom half of the braid. I cannot cornrow braid my own hair and especially not the back and the part that was most messed up was the cornrowed part. So there is no way I rebraided a cornrow and I definitely did not rebraid a cornrow with added hair. That is even more impossible for me to do. I wear my hair in ponytails unless I get it done at a salon so I have no way of rebraiding something like that. My after photo looks exactly the same as the before photo and I never touched the hair after she did it the second time. It still looked bad I just went and had someone else do it. In closing, both images are of her work untouched. I can do regular hanging braids but that part wasn't the main issue even though the whole braid looks a mess. The braids were two different sizes so I had tried to rebraid the end of one braid after the first photo was taked. I'm not asking you to punish anyone but like I said this was the most I spent on a style because I ended up having to pay someone $40 to redo the back. So I still paid over $100 even with the discount you gave. I appreciate the partial refund but in the end it wasn't worth it with the extra hassle and driving I had to do as well as time loss. I needed to prepare for a vacation, I hadn't had any sleep, and I went around driving trying to find another salon that would even touch my hair. No one wanted to work on hair that already had product in it. She put so much gel and mousse in it that it was hard and they would have to re-wash it. Not to mention they'd need new braiding hair and would have to repart because the part was obviously a mess too.
Response from the owner
Greetings Fatrina, thank you for taking the time to give your review. I humbly apologize for any inconvenience that you have experienced at Styles of Success. We take great pride in our clients and appreciate everyone who patronize our business. I am happy to hear your hairstyle was amazing and would love to offer you a $10 off gift certificate for the time you spent unhappy at our salon.Please contact me direct to retrieve this offer.216-347-0238 Chareen FountainUpdate...to my understanding I did work with you on your braid situation. Also, the stylist informed that you are the actual one that took your first braid down and tried to fix it. Then you posted this picture of the braid you did. Now im all for helping out disatisfied clients but it has to be real. I also refunded you partial payment for any inconvenience you may have indured.Chareen8 years ago
